Terms of Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, worldwide right and licence during the subscription term, solely for your internal business purposes, to use Brandstack and access the documentation.

To use Brandstack, you must register and create an account. You must provide accurate and complete information and keep your account information updated. Your account is non-transferable and may not be sold, combined, or otherwise shared with any other person. You are fully responsible for all activities that occur under your account. You must notify us immediately of any breach of security or unauthorised access to your account by contacting brandstacksales@rocket.new .

You are responsible for deciding which data and Customer Content to submit to Brandstack. You acknowledge that we are not obliged to maintain a backup of any data and may not always be able to restore data deleted at your request.

By accessing or using Brandstack, you accept and agree to abide by these Terms. If you are accessing Brandstack on behalf of an organisation or legal entity, you represent that you have the authority to bind that organisation to these Terms.

You represent and warrant that you are at least 18 years of age and competent to agree to these Terms, and that you are not located in, under the control of, or a national or resident of a country subject to applicable trade embargoes or export restrictions.

"Confidential Information" means non-public confidential or proprietary information disclosed by one party to the other under these Terms. Each party agrees not to disclose the other's Confidential Information to any third party without prior written consent, not to use it except for the purpose of performing under these Terms, and to take all reasonably necessary precautions to protect its confidentiality. If either party is required by law or court order to disclose Confidential Information, they shall give the other party reasonable advance notice where possible.

Brandstack connects to third-party platforms including Shopify, Meta Ads, Facebook Pages, Instagram professional accounts, Google Ads, Google Analytics, Amazon, Flipkart, Myntra, Meesho, Nykaa, Shiprocket, Delhivery, Unicommerce, and others. By connecting any third-party account, you confirm that:

• you have the right and authority to connect that account to Brandstack;
• you have read and agree to the terms of service and privacy policies of those third-party platforms;
• those platforms' own terms continue to apply to your use of their services independently of Brandstack.

Brandstack accesses third-party data only to provide the features and reports inside your dashboard. We do not modify, delete, or act on data in any connected account. We are not responsible for the availability, accuracy, or actions of any third-party platform.

To be specific about what that means on each platform: on Google Ads and Meta Ads we read reporting figures only, and never create, edit, pause or delete campaigns, budgets, keywords or ads. On Facebook and Instagram we read how your posts and reels performed, and never publish, never reply to or delete comments, and never message anyone. On Shopify we read orders, products, inventory and payouts, and never create, edit, cancel or fulfil an order, never change a product or price, and never contact your customers.

Where a connected platform requires you to approve access on its own permission screen, that approval is yours to give and yours to withdraw. You may disconnect any integration at any time from the Data Sources page, or from that platform's own settings, and we will stop collecting data from it.

Some connected platforms return information about your own customers, including their names, email addresses, phone numbers and delivery addresses. That information forms part of your Customer Content. You remain responsible for it and for having the right to share it with us, and we process it only to provide the platform's features to you, in line with our Privacy Policy. Where a platform imposes specific obligations on how such data is handled, including Shopify's Protected Customer Data requirements and the Meta Platform Terms, we comply with them.

You may use Brandstack to connect your business accounts, view reports and analytics, use the AI assistant to query your business data, and share dashboard access with members of your team.

You may not:

• resell, sublicense, or redistribute access to Brandstack without written permission from Rocket USA Inc.;
• attempt to reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code of the platform;
• use Brandstack to collect or process data in a way that violates applicable law or the terms of any connected third-party platform;
• use automated tools to scrape or extract data from the platform beyond normal use;
• misrepresent your identity or the business you represent when creating an account;
• use Brandstack for any unlawful purpose or to violate any applicable law;
• run any form of auto-responder or spam through the platform.

Brandstack offers fully customizable, white-labelled instances for businesses that want the platform to appear under their own branding, domain, and colours. The terms of such arrangements are governed by a separate agreement between the business and Rocket USA Inc. These Terms of Service apply to all instances of the Brandstack platform regardless of branding.

Each party represents and warrants that it has the legal power and authority to enter into these Terms. We warrant that we use commercially reasonable efforts to prevent the introduction of harmful materials into Brandstack and will employ commercially reasonable technical and organisational measures to prevent unauthorised access to your data.

BRANDSTACK IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF BRANDSTACK WILL BE UNINTERRUPTED OR ERROR-FREE. REPORTS AND ANALYTICS ARE DEPENDENT ON THE ACCURACY AND AVAILABILITY OF DATA FROM CONNECTED THIRD-PARTY PLATFORMS. WE ARE NOT RESPONSIBLE FOR DECISIONS MADE BASED ON THE INFORMATION SHOWN IN YOUR DASHBOARD.

In no event will either party be liable for special, incidental, indirect, or consequential damages, including downtime costs, loss of data, lost profits, or cost of cover, regardless of whether such claims are based on contract, tort, warranty, or any other legal theory.

Except for gross negligence, wilful misconduct, fraud, or data and intellectual property claims, each party's aggregate liability under these Terms will not exceed the fees received or payable to us in the twelve months preceding the claim. For data and intellectual property claims, our total liability will not exceed two times that amount.

These Terms are the complete and exclusive statement of the mutual understanding of the parties and supersede all previous written and oral agreements relating to the subject matter hereof.

If any provision of these Terms is deemed invalid or unenforceable, the remainder of the Terms shall continue in full force and effect.

Neither party may assign these Terms without the advance written consent of the other party, except in connection with a merger, acquisition, or transfer of all or substantially all of such party's assets.

These Terms are governed by the laws of the State of Delaware, United States of America, with courts of Delaware having exclusive jurisdiction over any disputes arising out of these Terms.

Neither party will be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is directly attributable to events beyond the reasonable control of such party, such as strikes, war, pandemic, natural disaster, or failure of telecommunications networks.

The parties to these Terms are independent contractors. There is no relationship of partnership, joint venture, employment, franchise, or agency between the parties.

In your use of Brandstack, you agree to comply with all applicable export and import laws and regulations of the United States and other applicable jurisdictions.

We may use your name and logo solely to identify you as a customer on our website and in marketing materials, without disclosing any Confidential Information.

Rocket USA Inc. brandstacksales@rocket.new usebrandstack.com